PayPal will send an e-mail to the buyer with the information for the buyer’s records. eBay sellers in the United States and Canada qualify to offer $2,000 of PayPal Buyer Protection by maintaining a 98 percent positive feedback rating and having at least 50 feedback points. We can protect you for the full purchase price plus shipping costs, up to $20,000 per item. PayPal offers a 180 day window for coverage of items that are not as described or not received. If you lose a chargeback after you reimburse eBay or the buyer, you can appeal the decision by providing evidence of the lost chargeback. If a buyer files a chargeback, any requests opened through eBay Money Back Guarantee for the same transaction are immediately closed. Some purchases -- including vehicles in the Motors category, capital equipment in the Business & Industrial category, and Real Estate -- aren't eligible for eBay Buyer Protection. PayPal goes a long way in protecting your money and ensuring you receive money from buyers. For transactions that do not qualify for PayPal Buyer Protection, eBay will continue to provide its standard purchase protection feature of $200 coverage with a $25 processing fee. Currently, seller protection is available for many of the eBay International sites. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. eBay Buyer Protection covers your entire purchase. An Australian buyer who logs into eBay.com and buys and item should not be granted eBay buyer protection (and eBay / PayPal have - allegedly - agreed with that), however, unfortunately, it has been successfully used in that manner in the past. After 30 days, file for PayPal Purchase Protection in your PayPal account. If a buyer files a PayPal Purchase Protection case, the buyer can't open an eBay Money Back Guarantee request for the same transaction If you lose a chargeback after you reimburse eBay or the buyer, you can appeal the decision by providing evidence of the lost chargeback. It is a good idea to set up a PayPal account if you plan to be active on eBay. Sellers qualify for the PayPal Buyer Protection program by maintaining a 98% positive feedback rating on eBay and having at least 50 feedback points. Pay for the … Certain transactions and article types such as vehicles, real estate, business sales & domains, digital content, industrial equipment or … When you sell on eBay, you’re protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. It could be that the event you bought a ticket for was cancelled, you didn’t receive everything you bought, or the item was defective, damaged or counterfeit. The PayPal Buyer Protection protects the Buyer if an item purchased has not been shipped (“Item Not Received” or “INR”) or if a shipped item is significantly not as described by the Seller (“SNAD”); see Section 4 below for details. When you start and end your transaction on eBay Motors, you automatically get the benefit of eBay's Vehicle Protection Program*. Buyers are eligible for a buyer protection claim as long as they: Made the purchase on the eBay site Paid through eBay using the eBay checkout process, such as PayPal, Bill Me Later, direct credit card purchase through eBay checkout, or another approved payment method Made a purchase that is not specifically excluded from protection Simple as that. You can use Money Back Guarantee up to 30 days after you received your item (or when you should have received it). Message 5 of 17 (1,228 Views) Reply. Paypal Buyer Protection on EBay is Worthless 4 Aug 2009 (updated 14 Nov, 2019) Filed under: Technical Tags: Non-technical. of this PayPal Buyer Protection on eBay or PayPal Standard Buyer Complaint Process claim for other online sales, from the payment recipient, in case the requirements as set out in Section 3 are not met. The problem for eBay in this is that all of that happens on PayPal’s platform without the knowledge or control of eBay.By integrating a payment process into its own checkout, eBay will be able to control the entire process and gain valuable intelligence on the buyer’s choices and preferences. Starting October 19th, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is $750 or more. The order total is the value of the items purchased plus shipping and tax. If Paypal found in your favour,you'd need to return to the seller via registered or click n send.But as you've said,it would still come down to your word against sellers. In the rare instance that your purchase is not covered, most credit card companies will stand behind you if you encounter problems using your card […] As things currently stand, eBay users have to register with PayPal. PayPal Buyer Protection is a free program that covers qualified transactions on eBay up to $2,000 for non-delivery of items, and for the delivery of items that are significantly not as described. EBay found in my favour, refunded me and, on discovering the buyer had made previous claims of fake goods, closed her account. I received an item but it doesn’t match the listing description. Do not make a claim with your credit card company. 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